Refund Policy

AJAD Clothing Refund Policy - Effective Date: 18/09/2022

At AJAD, your satisfaction is our top priority, and we are committed to ensuring that your shopping experience with us is seamless and enjoyable. We understand that on rare occasions, your purchase may not meet your expectations or circumstances may arise that necessitate a refund.

Refund Eligibility: Refunds are available under specific conditions. To be eligible, the item must be unused, in its original packaging, and in the same condition as when it was received. Refund requests must be made within 30 days of the original purchase date. Unfortunately, items that show signs of wear, damage, or have been altered cannot be refunded.

Refund Process: To initiate a refund request, please contact our customer support team at info@ajad.store. Include your order number, a detailed explanation of the reason for your refund request, and any relevant photos or documentation. Our team will review your request within 5-7 business days and provide you with an update on the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 10-14 business days, depending on your payment provider.

Non-Refundable Items: Please note that certain items, such as sale items, gift cards, and personalized products, are non-refundable. Additionally, shipping fees are non-refundable unless the refund is due to a mistake on our part.

Customer Responsibility: We encourage customers to carefully review their orders before finalizing the purchase. In the case of incorrect or incomplete orders, AJAD Clothing cannot be held responsible for issues arising from customer error, such as providing the wrong shipping address or ordering the wrong size or color.

Contact Information: For further assistance or questions regarding our refund policy, please do not hesitate to reach out to us at info@ajad.store. We are dedicated to resolving any concerns you may have and ensuring your satisfaction with every purchase.

Thank you for choosing AJAD Clothing. We appreciate your trust in us and are committed to delivering quality products and exceptional service.